My point is, we’re all good at different things, and for the things we’re not good at or we have little knowledge of, we turn to people who are better at those things or have more knowledge of those things or perhaps have done those things all of their lives.

We have devoted our lives to designing and selling bathrooms. Cumulatively, we have over 60 years experience in this building, designing and selling bathrooms every day of the week. That’s a lot of knowledge in there – but we didn’t get it for free. We’ve attended hundreds of training courses, walked around exhibitions for days upon days, visited countless manufacturers plants and warehouses, spent thousands of hours listening to peers and suppliers educate us on their products, their features and their benefits, studied more bathroom brochures and manuals than we know what to do with, and we’ve spent hundreds of thousands of hours answering pretty much every question about bathrooms you can think of from our customers.

Who wants to spend their weekends traipsing around dingy bathroom showrooms all over the West of Scotland? Showrooms that haven’t touched their displays for decades. Listening to SALESpeople trying to sell you the cheap copies they have brought in on container loads from distant far eastern lands.